Services | Active Computer Support

Active
Computer
Support

Sales & Service
for
Businesses
and
the Discerning Individual

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A.C.S. Services

The Active Computer Support Service Centre in Blackheath at the top of the Blue Mountains west of Sydney has highly qualified and experienced technical staff to assist you with all your technological problems with computers - like desktops, servers, laptops, netbooks and tablets - and anything that interfaces or synchronises to computers - like smart TVs or audio equipment and mobile phones.

We do set-up, troubleshooting, upgrading and repairs on servers, desktops, laptops and tablets. We design, set up, upgrade and/or fix simple or complicated networks. We design and build custom made high quality and performance desktops and servers. We service Apple Macs and Microsoft Windows machines.

We do specialist programming with or without gui's. We design, build and administer websites either informational or on-line shop based and have competitive web hosting services available.

Our commitment to you is a first class comprehensive Professional Service with your Data or System Integrity and Security, being our primary concern. The service centre is open six days a week (Monday to Saturday) from 9am to 5pm by appointment.

We offer additional services like equipment short term rental and one to one assistance with social media and web upgrade and renewal.

Our Services

The Service Centre of Active Computer Support (ACS) provides businesses and the discerning individual of the Blue Mountains with the following Professional Engineering Services either back at the Service Centre or On-site.


H/W Set-up, Upgrades, Troubleshooting, Repair

The Service Centre of Active Computer Support (ACS) does hardware set up, troubleshooting, upgrades and repair on all new and used Computer Hardware.

  • Repair and/or replacement of faulty parts and consumables like RAM, storage, cartridges and main-boards in Computers like Laptops, Desktops, Netbooks, Tablets and Servers and Computer interfaced equipment like MFCs and Printers.
  • Hardware Set up and Configuration of new or existing Computers or Parts on their own or to other computer interfaced equipment like Audio-visual Equipment, Telecommunications Equipment and Printers.
  • Troubleshooting of Computers, Systems and/or Parts on their own or interfaced to Audio-visual Equipment, Telecommunications Equipment and Printer/Scanners/MFCs.
  • Upgrading of new or existing Computers Systems and/or Parts on their own or interfaced to Audio-visual Equipment, Telecommunications Equipment and Printer/Scanners/MFCs.

The hardware troubleshooting procedures in Active Computer Support (ACS) are scientifically based and include cleaning dust from fans; checking that 'power supply, memory and hard disk' speed and capacity suits the computer needs, comprehensive checking of memory, main-board & video and checking and fixing of hard disks. Set up of hardware includes setting up audio, video and telephone equipment by themselves or to computers. ACS does repairs and upgrades on all types of computers using top quality and compatible parts.


S/W Set-up, Upgrades, Troubleshooting and Repair

The Service Centre of Active Computer Support (ACS) does software set up, upgrades, troubleshooting and repair on Windows, Mac and Linux operating systems and all types of Applications.

  • Performance Enhancement and/or Maintenance of operating systems, drivers, utilities and applications in Computers like Laptops, Desktops, Netbooks, Tablets and Servers and other computer interfaced equipment like Printers.
  • Software Set up and Configuration of operating systems, drivers, utilities and applications in new or existing Computers like Laptops, Desktops, Netbooks, Tablets and Servers on their own or to other computer interfaced equipment like Audio-visual Equipment, Telecommunications Equipment and Printers.
  • Troubleshooting and Repair of operating systems, drivers, utilities and applications for Windows 8/7/XP/Vista, Mac OSX (10.5, 10.6, 10.7) and/or Linux based Ubuntu or android machines including virus removal, updates and disk fix utilities.
  • Software Upgrade of operating systems, drivers, utilities and applications in new or existing Computers like Laptops, Desktops, Netbooks, Tablets and Servers on their own or to other computer interfaced equipment like Audio-visual Equipment, Telecommunications Equipment and Printers.

The software troubleshooting procedures in Active Computer Support (ACS) are scientifically based and include virus checking hard disks with operating system disabled, checking and fixing of hard disks, system file check of operating systems and removal of problematic programs. Set up of software includes loading programs and apps on computers including Tablets and/or computer interface equipment like audio, video and telephone equipment. ACS does reloads and upgrades on all types of computer operating systems and applications.


Design & Building of custom-made Computers

The Service Centre of Active Computer Support (ACS) designs and builds custom made servers and desktops.

  • Servers with a range of CPUs, RAM and hard disk tailored for a particular application like network controller, NAS or file storage and backup, mail server, media stream server, VPS server and/or Print Servers.
  • Desktops for a variety of application like Home Use, Professional Use, Business Use, Point of Sale, Multimedia Editing, CAD Design and Games.

All equipment designed and built at A.C.S. contains high quality parts and has a one year back to base warranty on manufacturing defects or configuration incompatibility: Note that if any part of your computer is damaged by surge on power or telephone lines, your insurance covers it's replacement or repair not the computer's warranty.


Network Design, Set-up, Repair, Upgrade

The Service Centre of Active Computer Support (ACS) recommends, designs and builds networks or Local area networks based on Linux network servers.

We at A.C.S. set up all types of networks from the small wireless home network - where tablet or iPad communicates wirelessly to a printer and/or internet - to a large wired business or organisation network - where 100s of computers freely communicate with each other while safely surfing the web under the careful protection and control of a Linux Server.


Data Backup, Restoration and Recovery

The Service Centre of Active Computer Support (ACS) has the equipment and expertise to retrieve data off hard disks whose controllers or platters have not failed completely. We have Linux and Windows hardware and software to retrieve data from failing hard disks.

ACS has a proprietary back up program that enables between 3 and 7 weeks of unencrypted data to be copied to back up media. We also have the expertise to design, build and setup NAS services for file storage and backup. In an emergency, we can send your hard disk on to specialist data recovery companies.

ACS provides our client's with an appropriate DATA BACKUP SYSTEM. A DATA BACKUP SYSTEM is the hardware, software and procedures for getting all required data backed up as often as required. This could be a manual script on a desktop to be copied to a USB backup hard disk or a scheduled task within the operating system to copy data to a NAS.

How do you know whether you need a data backup system or not? If your computer hard disk was to fail completely now - Would you care? If the answer is yes then you need a DATA BACKUP SYSTEM.

AVOID the EXPENSE and DISRUPTION of needing DATA RECOVERY by letting us set up an appropriate DATA BACKUP SYSTEM for you.

Device Rental Service

We at A.C.S. have some equipment that we offer on loan at minimal rental. Some of the equipment that we rent out to regular clients are...

  • Laptops and Netbooks
  • 3G/4G and ADSL Modems
  • Tools like cable assembly tools
  • Projector and Screen
  • AV Equipment including wireless microphone and accessories for Public Speaking

Monthly or Yearly Maintenance Service

The Service Centre of Active Computer Support (ACS) offers its regular business and home clients cost effective and efficient maintenance services like cleaning out dust, data onsite or off-site backup, teamviewer access and RAM and disk maintenance utilities. These services can be done back to base or on-site.


Media Translation and File Fixing

The Service Centre of Active Computer Support (ACS) creates recovery DVDs for laptops and branded computers, converts VHS tapes to DVD, removes noise from audio and video footage, fixes faulty video and audio files and does other translation of files from one format to another.


Website Design, Administration and/or Hosting

The Service Centre of Active Computer Support (ACS) does web design using responsive technique to ensure your site looks great on mobiles, tablets and full size monitors. We also do online shop design based on zencart and magento. We have a VPS server and offer hosting and web administration services like domain name and email mailbox management.

  • Web Design of informational and on-line shops or catalogues. Information websites are designed using html/css responsive techniques. Online shops and Catalogues are designed using Zencart or Magento.
  • Web Hosting on our Virtual Private Server (V.P.S.) for a $99.00 annual fee and a once off $99 setup fee which includes setting up the account, physical transfer of site, setting up the email accounts and changing the name servers.
  • Web Administration of any type of site including changing text, links and pictures, adding email addresses, conversion of site to be responsive to the screen size it is displayed on, renewing security certificates and domain names and improving site's google ranking.

OEM SERVICE PROVIDER

At ACS, we service all brands and types of computers. We are Lenovo partners and have had service contracts for some main computer manufacturers. We have fully serviced Lenovo, ACER, HP, Toshiba and Dell desktop and laptop computers. We offer a service to assess in-warranty and out-of-warranty computers and organise to return the computer to the manufacturers service centre for a nominal fee. We can upgrade memory and hard disks in all computers. We can reload the operating system in all computers if we have compatible recovery media.

We can upgrade memory and hard disk in Apple computers and can reload operating system or fix software/preference/user problems.

We can upgrade storage in Android Tablets and can reload operating system or fix software/preference/user problems.


Professional Electrical Engineers and IT Consultants

As our Supervisory Staff are Professional Electrical Engineers and specialist IT Consultants, ACS is unique amongst Computer Service Centres to be able to offer advice to our clients on many diverse IT problems such as ....

  • Telecommunications for example, how to optimise mobile and mobile broadband reception and set-up wifi network for stability and reliability.
  • Power and Telephone Protection for example, how to protect valuable computer and audiovisual equipment against lightning strikes, brownouts and blackouts.
  • Surveillance and Securityfor example, how to set up, configure, access and optimise surveillance and security equipment.
  • Signal Capture, Optimisation, Enhancement and Translation for example, how to capture, and translation (especially audio and video).
  • Equipment Interfacing for example, how to interface any type of electronic equipment to computers.

Social Media Assistance

At A.C.S., we can help individuals or businesses to set up, access, troubleshoot or maintain their social media account. We also create new Facebook or other pages for businesses, organisations and individuals. We can give training on how to setup and or maintain you social media page. Social Media entries can be very helpful in advertising a business to the public. When making social media entries, we design and build the page or entry; and on completion, we give control of the page over to the person who requested the page. ACS can also create group or event entries for various communities, organisations and special occasions.


CLOUD SERVICES

At ACS, we provide secure cloud services for businesses. Our highly qualified and very experienced Technical Staff oversee overall Cloud access to make sure