About Us | Active Computer Support
Active Computer Support


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the Discerning Individual

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TEL:02 4787 6555

About Us at Active Computer Support

Active Computer Support was established in 2004. We provide top quality computer service and very competitive prices.

Who are the ACS Staff

Chief Engineer - Dr Jo Tibbitts received her Bachelor of Engineering - BE - (Electrical) from UTS and her PhD in Speech Signal Processing from the University of Sydney. Jo has worked in computer design and production, programming and test and measurement.

Administration Officer - Ms Maria Gardiner joined ACS in November 2014. She has been a treasure in the way she has managed to organised the company files and help Jo with Administration of the company.

Trainee Technician - Mr Ryan Souter has been working in the computer support while at high school. He joined ACS in June 2020 and shows great promise in all aspects of computer support and servicing.

"Meet and Greet" Extrordinaire - Ms Namu Tibbitts was the heart and soul of this organisation until she died in 2016. She is greatly missed every day. She would greet all clients like a gracious old lady and doubled as Security Officer when needed. Some day we hope to find another special dog who can take her place.

The Background of Active Computer Support

Active Computer Support (ACS) is a trading name of Brainwaves A Step Ahead Pty Ltd which is an Electrical Engineering Company started by Dr Jo Tibbitts in 1998. Active Computer Support (ACS) came into being in 2004 to provide individuals and businesses in the upper Blue Mountains with high quality Professional Computer Engineering Services. From 2004 to 2006, Warwick Myles was instrumental in supporting Jo to establish and consolidate ACS as a leading Blue Mountains Computer Service Company until he died in September 2006.

Jo Tibbitts is the Professional Electrical Engineer who currently work at Active Computer Support. Jo works Monday to Friday. Jo is a senior member of the Institute of Electrical and Electronic Engineers. She has extensive experience in computer design, computer development, computer production and computer programming; she also has extensive experience in computer systems design and development, and computer servicing. Jo's networking experience includes the set-up, design and configuration of Linux servers.

Jo has a strong social and ethical conscience and a great love of all kinds of animals. There is a corner of the shop that has animal welfare leaflets for clients to peruse.

The humble beginnings of Active Computer Support was in a studio flat at the back of Jo's residence. Soon the business grew too large so Jo moved into the flat and the business took over the house. After a few years, the business outgrew the house and Jo started looking for suitable business premises. ACS' big break came in 2011 when the iconic "Ribbons and Rainbows" property came up for sale. Through the magical workings of the ACS' brilliant Accountant, Lee Douglas; Jo was able to purchase the premises and subsequently move the business into the commercial area of Blackheath.

From 2015 to 2019, Jo (with the expert assistance from Maria) renovated the 64 Govetts Leap building and got approval to run two businesses in the building. ACS and BASA moved into the rear of the property (64B Govetts Leap). In early 2020, Lorraine of Patchwork Plus (ex of Miranda) moved into 64A Govetts Leap.

Thanks to all the people who have helped Jo over the last 10 years to build Active Computer Support into the thriving business it has become. These people include Maria Gardiner, Margaret Tibbitts, Patrick and Maureen Tibbitts, Brendan Tibbitts, Vix Tibbitts, Warwick Myles, Terry and Virginia Land, Les (Maria's partner), Quan Sun, Suheng Zhang, Lee Douglas and all of ACS' regular clients.